Terms & Conditions
General
- These general terms and conditions (the “Terms”) apply between DDESIGN Scandinavia AB, corporate ID 556739-5164 (the “Company”), and you who place an order from us via www.ddesignmotorsport.com (the “Website”). Detailed contact details and other information about the Company are available on the Website. The Terms apply only to you as a consumer who places an order and thereby purchases a product from us via the Website.
- In addition to the Terms, the Company’s privacy policy also applies. In that policy you can read how we process your personal data when you shop with us.
- If you are shopping as a private individual, you must be over 16 years of age and not under guardianship. If you are under 16, your guardian’s consent is required to place an order with us.
- We may change these Terms at any time, but the changes you accepted at the time of your purchase will always apply to that purchase. All changes will be shown in the most recently published version of the Terms on the Website. Changes take effect from the time you have accepted the Terms, i.e., when you make a new purchase.
Ordering
Orders are received via the webshop. If you are under 16, you must have your guardian’s (i.e., a parent’s) permission. Such permission may be given by a parent sending their explicit consent to us by email. All fraudulent orders are traced and reported to the police, and if we have suffered financial or other damage we will claim compensation.
Payment Methods
With us you can easily pay using Kustoms Checkout, formerly known as Klarna Checkout. At checkout you can choose among all Klarna’s popular payment methods along with card and bank transfers.
- Invoice
- Part payments
- Account/Direct payment
- Bank card/Credit card from Mastercard and Visa
- Swish
Value Added Tax (VAT)
Prices in the store includes VAT on all European countries, with the rate from the selected country of delivery. The VAT rate is based on the countries current rate.
The price you see in the store is the price you pay.
Norway shows prices excluding VAT and customs duties are added upon delivery and charged by the carrier/customs broker.
Discount Codes
Through our collaborations with certain clubs or individuals, discount codes may be used. A discount code is personal and may not be used by anyone other than the person registered to the code.
You may NOT combine items already discounted with a discount code. Orders that violate these rules will be cancelled.
Product Images
The images in the store are generally sample images, and suppliers often use one and the same image to show their product type. The presented product image can differ from the actual product.
Delivery
For private individuals, parcels under 20 kg and non-bulky goods are sent with DHL Service Point or PostNord MyPack Collect. Heavier parcels and bulky goods are sent with DHL Home Delivery, DHL Paket or DHL Stycke. These are notified and delivered during daytime. Parcels sent with DHL Paket or DHL Stycke CANNOT be address-changed afterwards.
If you purchased as a company, the parcel may also be sent with DHL Paket. Certain items can be sent by “dropship” to reduce shipping time when, for example, a central warehouse is nearby.
Delivery time: In the webshop all our items are marked with a delivery indication. However, we must reserve that delivery indications may be based on incorrect information, which means a delivery may take place either earlier or later than estimated. We reserve the right to remove a non-deliverable item from your order with a price deduction for that item. If you wish to order another equivalent item, this is considered a new order. If you wish to cancel an item due to a delivery delay, this is possible until the item has been effected (see below under “Cancellation”). Partial deliveries are only made at your request and entail additional shipping costs for you. We reserve for delays that may arise if a supplier in turn does not meet its lead times to us.
We are constantly working to improve our delivery flows. If you have an idea or comment on our delivery system, please contact us so we can develop and improve.
Delivery methods: You will see at the checkout which delivery method is recommended. Small parcels go to a pickup point, while larger parcels are delivered to your door, including notification. Usually an item is shipped with DHL or PostNord, but we may use another carrier if needed. It is your responsibility to ensure that the address you provided at the time of ordering is correct.
Always check your delivery to ensure the items you received are correct and in good condition. Otherwise, report to the driver on site so they can mark the delivery. If an item is not marked as damaged upon delivery, it is almost impossible to seek compensation from the carrier. Always inspect the goods before you sign!
The recipient is urged to check immediately upon delivery of goods whether there is any hidden damage. Hidden damage must be reported to the transport company as soon as possible, but no later than seven (7) days after receipt for road-transported or stored goods, no later than seven (7) days after receipt of air-transported goods, and no later than three (3) days after receipt of sea-transported goods.
Uncollected consignment
A consignment that has been sent must always be collected. If a return is to be made, the parcel must first be collected and a return request must be submitted via our returns page. Parcels that are not collected and are returned will be invoiced a fee. This fee is charged by the carrier and varies between 20-100 EUR depending on size and weight.
It is your responsibility to collect the consignment at the pickup point within the time stated on the notice. You will receive at least 2 reminders from the carrier, via email and SMS. If you cannot receive the parcel upon delivery, and/or do not collect your parcel at the pickup point, it will be returned to us, and we may then charge you a reasonable amount (at least 20€) for shipping and administrative costs. (You, as the customer, are charged the terminal fees and shipping costs incurred by the goods.) If this cost is not paid, the claim will be sent to debt collection.
Change of order
You can make changes to your order until the order has been effected. By “effected” we mean that an invoice or shipping document has been created. If the change is approved and the item is in stock, any price differences will be settled according to the price applicable at the time of the change. It is not possible to change an order once the order has been effected. Naturally, orders already dispatched from our system cannot be changed. Private individuals have a right of withdrawal as stated under the heading “Right of Withdrawal”.
Cancellation
A cancellation is not valid until you have received confirmation from us. You may cancel your order at no cost to you until the order has been effected, i.e., an invoice or shipping document/delivery has been created. After this time you are obliged to accept the delivery. Cancellation of a non-stock item and any “special-order item” ordered or manufactured specifically for you is not possible after we have ordered or begun production of the item/service. See Right of Withdrawal.
We have the right to cancel your order in the event of problems or disputes. You will be notified by email that the order has been cancelled.
Right of Withdrawal
As a consumer you have, under the Distance Contracts Act, the right to withdraw from your purchase within 14 days from the day you received your item. However, you do not have a right of withdrawal if the total price you are to pay is less than EUR 40. You do not have the right to withdraw if the service begins during the withdrawal period with your consent, if the item by its nature cannot be returned, is custom-made (special order, made-to-measure, customized products) or if you have registered the licence. The withdrawal period begins on the day we confirmed your order of a service with us or the day you received the goods or a substantial part of them.
If you want to exercise your right of withdrawal, you must send a written notice to us via the form “Return your item” under Customer Service. We will then assess whether you meet the conditions required to apply the right of withdrawal. You will thereafter receive an email response from us, where applicable with information on how to send back the item. Please note that you must follow our recommendations regarding packaging and use our return shipping label, etc. Returns may only be sent back with our shipping labels via DHL or PostNord. Also note that by law you must pay the shipping costs and that the item must be sent back within 14 days. Under the new rules in the “Act on Distance Contracts and Off-Premises Contracts”, a used item may be returned with the seller’s right to deduct for decrease in value. This is determined by how the item has been used and the product type. For more information on this point, contact us.
After receiving the returned item, the purchase amount, less the original shipping costs and any deduction for decrease in value, will be refunded to you within 14 days from the day we received the return shipment. If you have returned an item and the invoice is coming due, you should always pay your invoice before the due date or report the return to Klarna/Payment provider. When our return process is completed, your order will be credited. For questions about your invoice, contact the payment providers customer service.
The right of withdrawal does not apply to purchases of special products, special-order items, items that have been modified or altered from their original condition, custom coilovers, gaskets or conversion kits if the item has gone into production for your order. The right of withdrawal does not apply to MHD adapters where the seal has been broken.
You may examine a product in the same way as in a physical store, but if the product has been used or handled carelessly so that it can no longer be sold as new, you will be liable to compensate the webshop for the product’s decrease in value and/or return will not be approved.
To determine a product’s characteristics or function, you may in some cases need to break the packaging, which should then be opened as carefully as possible and returned together with the product. Note that you cannot withdraw from the purchase of a product with a broken seal/technical seal.
Also note that by law you must pay the return shipping costs. The costs for return shipping are not the same as for the first outbound delivery. The cost of return shipping is calculated by DHL based on distance and size.
The Distance Sales Act and the right of withdrawal do not apply to businesses, only to consumers.
Clearance – Stock Sale
During clearance sales, the right of withdrawal does not apply. We reserve that if a stock item listed for clearance runs out, we have the right to cancel your order. Clearances in the form of stock sales apply only while stocks last.
Complaints and refunds in certain cases
If you as a consumer have received a damaged product, you must report it to us directly and to the carrier. If the package is externally damaged, this must be noted to the driver/pickup point.
The recipient is urged to check immediately upon receipt of goods whether there is any hidden damage. Hidden damage must be reported to the carrier as soon as possible, but no later than seven (7) days after receipt for road-transported or stored goods, no later than fourteen (14) days after receipt of air-transported goods, and no later than three (3) days after receipt of sea-transported goods.
If you are a business customer and have received a damaged product, or we have sent the wrong item, you must, as soon as after you received the item, send a complaint to us by email provided that you complain within the warranty period. Otherwise, we primarily refer you to the respective manufacturer or service centre. If you have reported a damaged delivery, never install the product or discard the box before instructions on measures have been provided.
For both consumers and businesses, the damaged or incorrectly shipped item must be returned in the same packaging and with the same carrier as when it was received, together with a detailed description of the defect. If we cannot send a new item to you within a reasonable time, we will refund the return shipping and what you paid for the damaged or incorrectly shipped item.
We are not responsible for missed workshop time due to delivery delays. Never book workshop time before you have received and checked your goods.
Compatibility issues often occur between different products, and we therefore recommend that you find out as much as possible before placing your order to avoid unnecessary costs.
Fibreglass/Plastic Products
We cannot guarantee a 100% finish on plastic/fibreglass products due to the material’s properties. Gelcoat and fibreglass crack easily during shipping/handling, and it is common that, for example, a small crack or edge dent occurs. This is no problem to fix during preparation for painting. Always test-fit a product before processing/painting. A painted product cannot be claimed. Upon deliveries of glass/carbon fibre products, it is important to check the goods so they are intact before you sign for the shipment. If the goods are damaged, this must be reported directly to the driver. This allows us to seek compensation for any damage. If this is not done, it is almost impossible to seek compensation for damaged goods. Contact us immediately if you have discovered damage to your item. We do not compensate for damage that has not been reported to the driver upon delivery.
Vehicle Inspection
As almost all our products are aftermarket parts for styling and motorsport purposes, we take no responsibility that the vehicle inspection will approve them on your car.
Call for price/quote
This condition/status applies to items that in the shop are shown with the price SEK 1:- Please contact us before purchase to obtain today’s current price.
Information, prices and images
We reserve against any typographical errors and against errors in information and specifications regarding goods and services included in our range. If there are images in our webshop, they should not be regarded as exact images of a specific item.
We reserve the right to price changes and pricing errors. In the event of a price change, we always contact you as a customer before the order is processed.
Areas of use
We primarily sell aftermarket products, which means that they are adapted for racing. In most cases our products are not approved or built for road use unless otherwise stated. It is the customer’s responsibility to ensure that their car is approved at inspections, etc.
Tracking programs & statistics
We use several external systems to track our visitors’ behaviour on our website. This is to be able to offer you as a customer the best experience and relevant information. The data is not saved and the data is not at the personal level, but only as visitor numbers.
Please read our privacy policy here.
GDPR
On 25 May 2018, the new General Data Protection Regulation entered into force. We and our partners work according to this principle and follow the new regulations.
Force Majeure
Both parties shall be released from performance of the agreement if performance is prevented or materially impeded by a circumstance that the party could not reasonably control or foresee. The following and similar circumstances shall be considered grounds for release where they prevent or impede performance of the agreement: fire, war, mobilisation, requisition, seizure, currency restrictions, general shortage of goods, shortage of means of transport, strike, lockout, restrictions in the form of power shortages, and faults in or delays of deliveries from subcontractors caused by such circumstance as referred to in this clause or other circumstances beyond a party’s control which either prevent or impede performance by the party to such an extent that it can only take place at abnormally high cost.
Blocking of customer account
In the event of misuse of services, breach of terms, or special situations, we have the right to block a customer account from further purchases.
Dispute
- If you have questions regarding complaints, your right of withdrawal or other questions concerning your order, you are welcome to contact our customer service.
- As a consumer, you can also contact the National Board for Consumer Disputes (ARN) via arn.se or by post to Box 174, 101 23 Stockholm. In the event of a dispute, the Company follows ARN’s recommendations. As a consumer, you also have the possibility to complain via the EU’s Online Dispute Resolution platform, available via https://ec.europa.eu/consumers/odr.
- Disputes between companies are settled by the general courts.
Updated terms 2025-10-21
